Conclusions: KM Processes, Systems, Mechanisms and Technologies
Integrated KM Processes, Systems, Mechanisms and Technologies (adapted from Becerra-Fernandez, I. and Sabherwal, R. (2010). Knowledge Management: Systems and Processes. Armonk (N.Y.); London : M.E. Sharpe, p.66)
KM Processes |
KM Systems |
KM Subprocesses | Illustrative KM Mechanisms |
Illustrative KM Technologies |
Knowledge Discovery |
Knowledge Discovery Systems |
Combination
Socialization |
Meetings, telephone conversations, collaborative creation of documents Employee rotation across departments, conferences. brainstorming retreats, cooperative projects |
Databases, Web-based access to data, data mining, repositories of information, Web portals, best practices and lessons learned
Videoconferencing, electronic discussion groups, e-mail |
Knowledge Capture |
Knowledge Capture Systems |
Externalization Internalization
|
Models, prototypes, best practices, lessons learned Learning by doing, on-the-job training, learning by observation, and face-to-face meetings |
Expert systems, chat groups, best practices, lessons learned databases
Computer-based communication, AI-based knowledge acquisition, computer-based simulations |
Knowledge Sharing |
Knowledge Sharing Systems |
Socialization
Exchange |
Employee rotation across departments, conferences. brainstorming retreats, cooperative projects Memos, manuals, letters, presentations |
Videoconferencing, electronic discussion groups, e-mail
Team collaboration tools, Web-based access to data, databases, and repositories of information, best practices databases, lessons learned systems, expertise locator systems |
Knowledge Application |
Knowledge Application Systems |
Direction
Routines |
Traditional hierarchical relationships in organizations, help desks, support centers Organizational policies, work practices, standards |
Capture and transfer of experts' knowledge, troubleshooting systems, case-based reasoning systems, decision support systems Expert systems, enterprise resource planning systems, management information systems |
Licensed under the Creative Commons Attribution Non-commercial No Derivatives 3.0 License
Sirje Virkus, Tallinn University, 2011