Knowledge management is also facilitated by the organization's Information Technology Infrastructure. Although certain information technologies and systems are directly developed to pursue knowledge management, the organization's overall Information Technology Infrastructure, developed to support the organization's information systems needs, also facilitates knowledge management.

The Information Technology Infrastructure is the combination of

• data processing,
• storage, and
• communication technologies and systems (databases, servers, computers, information devices, etc) and
• the processes that make it all work.

It comprises the entire spectrum of organization's information systems, including transaction processing systems and management information systems. It consists of databases and data warehouses, as well as enterprise resource planning systems.