Knowledge Management Processes: Knowledge Capture

Knowledge capture is the process by which knowledge is converted from tacit to explicit form (residing within people, artifacts or organizational entities) and vice versa through the sub-processes of externalization and internalization. The knowledge being capured might reside outside the organizational boundaries including consultants, competitors, customers, suppliers, etc.

Externalization is the sub-process through which an organization captures the tacit knowledge its workers possess so that it can be documented, verbalized and shared. This is a difficult process because tacit knowledge is often difficult to articulate.

Internalization is the sub-process through which workers acquire tacit knowledge. It represents the traditional notion of learning. Knowledge capture can also be conducted outside an organization.

Knowledge Capture and Knowledge Management


Business Knowledge Capture & Reuse


Basic source for this text is: Becerra-Fernandez, I. and Sabherwal, R. (2010). Knowledge Management: Systems and Processes. Armonk (N.Y.); London : M.E. Sharpe.


Licensed under the Creative Commons Attribution Non-commercial No Derivatives 3.0 License

Sirje Virkus, Tallinn University, 2011