Information Culture
Framework for Information Culture
Gillian Oliver (2011) suggests the framework for assessing information culture in organization.
She finds that information culture is shaped by influences occuring at different levels - some of which are more open to change than others. She suggests the following levels:
Level One: the base or fundamental layer of an organisation's information culture.
- Respect for information as evidence - Recognition and awareness of the need to manage information for the purpose of accountability
- Respect for information as knowledge - Recognition and awareness of the need to manage certain information for the purpose of increasing knowledge and awareness
- Willingness to share information - The level of granularity to which information sharing is regarded as the norm within the organisation
- Trust in information - This will focus on consideration of preferred primary sources for information, for example individuals or text resources
- Language requirements - Any constraints associated with particular character sets used, also need for multi-lingual versions of information
- Regional technological infrastructure - Technological infrastructure in place externally will be a profound influencing factor on the dimensions of the information culture within an organisation
Level Two: skills, knowledge and experience of employees related to information management, which can be acquired and/or extended in the workplace
- Information related competencies, including information and computer literacy
- Awareness of environmental (societal and organisational) requirements relating to information
Level Three
- The information governance model (information architecture) that is in place.
- Trust in organisational systems that have been established to manage information