Framework for Information Culture

Gillian Oliver (2011) suggests the framework for assessing information culture in organization.

She finds that information culture is shaped by influences occuring at different levels - some of which are more open to change than others. She suggests the following levels:

Level One: the base or fundamental layer of an organisation's information culture.

  • Respect for information as evidence - Recognition and awareness of the need to manage information for the purpose of accountability
  • Respect for information as knowledge - Recognition and awareness of the need to manage certain information for the purpose of increasing knowledge and awareness
  • Willingness to share information - The level of granularity to which information sharing is regarded as the norm within the organisation
  • Trust in information - This will focus on consideration of preferred primary sources for information, for example individuals or text resources
  • Language requirements - Any constraints associated with particular character sets used, also need for multi-lingual versions of information
  • Regional technological infrastructure - Technological infrastructure in place externally will be a profound influencing factor on the dimensions of the information culture within an organisation

Level Two: skills, knowledge and experience of employees related to information management, which can be acquired and/or extended in the workplace

  • Information related competencies, including information and computer literacy
  • Awareness of environmental (societal and organisational) requirements relating to information

Level Three

  • The information governance model (information architecture) that is in place.
  • Trust in organisational systems that have been established to manage information