Knowledge Management Solutions: Processes and Systems

In this section the various processes used to manage knowledge including processes for applying knowledge, processes for capturing knowledge, processes for sharing knowledge, and processes for creating knowledge will be discussed.

KM processes refer to the ways that an organization handles knowledge at various stages of its life in an organization (KM cycle).

There are four main knowledge management processes, and each process comprises two sub-processes:

  • Knowledge discovery
    • Combination
    • Socialization
  • Knowledge capture
    • Externalization
    • Internalization
  • Knowledge sharing
    • Socialization
    • Exchange
  • Knowledge application
    • Direction
    • Routines 
 Basic source for this text is: Becerra-Fernandez, I. and Sabherwal, R. (2010). Knowledge Management: Systems and Processes. Armonk (N.Y.); London : M.E. Sharpe.

 

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Sirje Virkus, Tallinn University, 2011