Definition of Knowledge Management

It is a strategy of helping people share and put information into action in ways that strive to improve organizational performance (Chaundry, 2009).

KM is more about organizational culture (and changing that culture) than it is about ICT (Koenig, 2009).

KM is about creating an environment that encourages using, generating, sharing, exploiting, storing, and transferring knowledge.

KM is a newly emerging interdisciplinary business model dealing with all aspects of knowledge within the context of the firm, including knowledge creation, codification,sharing, learning, and innovation.

Some aspects of this process are facilitated with ICTs, but KM is to a greater degree, about organizational culture and practices (Ruggles, 1998).

This lack of rigorous definition of the topic, and aggressive promotion from technologists has led many to argue that KM is a fad. KM is closely related to concepts such as

• organisational learning,
• organisational memory,
• information sharing, and
• collaborative work (Schultze 1998).