Components of Knowledge Management Strategy

A good knowledge management strategy is composed of the following components:

• An articulated business strategy and objectives (products or services, target customers, preferred distribution or delivery channels, characterization of regulatory environment, mission or vision statement);
• A description of knowledge-based business issues (need for collaboration, need to level performance variance, need for innovation, need to address information overload);
• An inventory of available knowledge resources (knowledge capital, social capital, infrastructure capital);
• An analysis of recommended knowledge leverage points that describes what can be done with the above-identified knowledge and knowledge artifacts (Dalkir, 2011, pp.316-317).