Infosys' KM initiative for domain areas like software engineering is built on the KM Maturity (KMM) model and is promoted via the motto "Learn Once, Use Anywhere." The KM portal KnowledgeShop helps the company improve teamwork, refine software, reuse code, and meet growth expectations. A particularly useful incentivization scheme consists of Knowledge Currency Units (KCUs) whereby employees can award points to knowledge assets posted by their colleagues and can also earn points when their own posted knowledge assets are utilized. More than 99% of respondents in a survey expressed the belief that KM is essential for the company.

Lessons from Inktomi's KM practice include the importance of not completely ignoring technology products (and underlying management decisions) like unused code and discontinued product lines. J.D. Edwards launched its intranet called Knowledge Garden in 1996 and a customer solution extranet in 1997. Unified through an enterprise taxonomy, knowledge assets in use include employee benefits content, technical and marketing briefs, presentations, multimedia, and applications. By 2002, 15% of customer queries were handled via self-service on the Knowledge Garden.

MITRE's KM initiative is powered by the award-winning Mitre Information Infrastructure (MII) and social network analysis to unearth pockets of expertise in realtime via the XpertNet. Interesting innovations include KM with partners via an extranet.

Open Text's corporate Intranet OLLIE hosts the global Knowledge Library and three key communities of practice: Competitive Intelligence Forum, Customer Dashboard, and Knowledge Centre. Open Text has also launched Livelink Wireless, which is being used by its knowledge workers on the road. Open Text launched an Extranet in 1997 to improve collaboration with its Affinity Partners. A key learning has been that KM solutions are always evolving, and there may be no "perfect" KM solution.

Oracle's formal KM-centered programs kicked off in 1997. Web-based project libraries have helped consultants readily find reference material and have decreased the number of technical assistance requests from customers. Technology is not just "another" enabler for KM, but a "key" one; technology-assisted platforms like My.Oracle.Com, GlobalXchange, Knowledge Areas, and Community Areas help KM concepts be put into action. Future steps include extending KM beyond the enterprise via the Oracle Technology Network (OTN) and Oracle Partner Network (OPN).

The Web site of PMC-Sierra, a leading provider of high-speed broadband communications, storage semiconductors, and MIPS-based processors, is rated by Cahners Research as one of the Top 10 "Manufacturer Web Sites Visited by Engineers." In addition to the company's Solution Advisor virtual sales tool, the site features a technical support Knowledge Base (KB) for customer support and collaboration between engineers.