In design thinking, we always start with the problem, never with a solution. We need to define the problem in a simple sentence. The library owns a rich cultural heritage collection that lack of visibility. How can design thinking help to promote it? We need to develop a common understanding of the problem from both points of view of the team librarian and the patrons.
Re-designing and Co-creating Innovative Cultural Heritage Services Through Libraries
2.2.5. How to design service by using Design thinking?
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