Kasutatud kirjandus

Brown, S.W. The reference interview : theories and practice. - Library Philosophy and Practice. 2008. http://www.webpages.uidaho.edu/~mbolin/willenbrown.htm (05.03.2010).

Katz, W.A. Reference interview and search . - In: Katz., W.A. Introduction to Reference Work, Vol. I. McGraw-Hill. 8th ed. 2002. pp 19-25.

Owen, T. Success at the enquiry desk : successful enquiry answering - every time. London : Library Association Publishing, 1996.

Radford, M.L., Nilsen, K., Ross, C.S. Conducting the Reference Interview: A How-To-Do-It Manual for Librarians. Neal-Schuman, 2009.

The reference interview. – In: Reference and Information Services: An Introduction. Richard E. Bopp and Linda C. Smith, gen. eds. Libraries Unlimited. 3rd ed. 2001. Chapter 3: 47-68.

Viles, A. The Virtual Reference Interview: Equivalencies. IFLA Discussion Group on Reference Work Report. 1999. IFLA NET - http://archive.ifla.org/VII/dg/dgrw/dp99-06.htm (12.10.2008)