Knowledge Capture Systems
Storytelling 3
Organizational stories can be seen as "a detailed narrative of past management actions, employee interactions, or other intra-or extra-organizational events that are communicated informally within organizations". These include a plot, major characters, an outcome, and an implied moral and play a significant role in organizations characterized by a strong need for collaboration (Becerra-Fernandez and Sabherwal, 2010).
Guidelines for organizational storytelling:
- Stimulate the natural telling and writing of stories
- Rooted in anecdotal material reflective of the community in question
- Should not represent idealized behavior
- An organizational program to support storytelling should not depend on external experts for its sustenance
- Organizational stories are about achieving a purpose, not entertainment
- Be cautious of over-generalizing and forgetting the particulars
- Adhere to the highest ethical standards and rules (Becerra-Fernandez and Sabherwal, 2010).

Think for a minute about situation when storytelling has helped to solve some problems in your life. Share your experiences with your fellow students.
Licensed under the Creative Commons Attribution Non-commercial No Derivatives 3.0 License
Sirje Virkus, Tallinn University, 2012