Key Concepts in Information and Knowledge Management
Characteristics of Knowledge
Several characteristics of knowledge have been described:
- Knowledge is contextual and it can be re-used
- Benefits of knowledge obtained only if it is applied
- The values of knowledge may change over time
- Knowledge has to be renewed or maintained
- It can be difficult to transfer, capture and distribute knowledge
- It is developed through learning processes
- Depends on memory, past experience, expertise, knowledge transfer mechanisms, opportunities
- Facilitates effectiveness and ‘sense-making’
- Knowledge enables higher learning
- Knowledge creation and utilization is enhanced with technology.
Comparison of information and knowledge by Sveiby (1997):
Information | Knowledge |
Static | Dynamic |
Independent of the individual | Dependent on individual |
Explicit | Tacit |
Digital | Analogue |
Easy to duplicate | Must be re-create |
Easy to broadcast | Face-to-face mainly |
No instrinctic meaning | Meaning has to be personally assigned |
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