In a Difficult Situation?

A psychologically safe environment is the foundation of social and reflective learning. It enables learners to overcome their fears, encourages collaboration, and supports their personal and professional development.

However, conflicts are a natural part of life. Therefore, we have prepared this guide for situations in which the parties involved require external support.

Guidelines

Threats

 

 

A fellow student hints at a possible attack.
If there is an immediate threat to life or health, call 112 immediately.
If the danger is less clear, report the student's behaviour to the Student Support Centre or your institute's Head of Studies.

 

 

Verbal Attack

 

 

For example, a fellow student becomes upset, shouts, etc.
Allow them to express their emotions and, if necessary, leave.
If the upset student does not leave and you are able to do so, remove yourself from the situation.
Report the incident to your Study Counsellor.

 

Physical Attack

 

 

For example, a fellow student attacks someone or damages property.
Call 112.
Inform your institute's Head of Studies.
For mental health support, contact a psychologist at the Student Support Centre.

 

Conflicts, Bullying, Harassment, Unequal Treatment

 

 

Contact the Commissioner for Equal Treatment for initial advice.

 

Medical Emergency

 

 

Call 112.
For mental health support, contact a psychologist at the Student Support Centre.

 

Death of a Loved One

 

 

Consult your Study Counsellor regarding study-related matters.
For mental health support, contact a psychologist at the Student Support Centre.

 

Self-Harm

 

 

Have you noticed signs of self-harm in a fellow student?
Inform the Student Support Centre so that a psychologist can offer counselling if the student wishes.

 

Suicidal Thoughts

 

If a fellow student clearly states verbally or in writing that they wish to end their life:

If you are not together, find out where the student is and immediately call an ambulance (112).
Report the incident to the Student Support Centre.

If a fellow student indirectly hints verbally or in writing that they wish to end their life:

Try to establish contact and determine whether the hints are genuine.
Contact the Student Support Centre and report the situation.
A psychologist can then intervene by inviting the student for counselling and introducing both university and external support services.
 

 

Death

 

Unexpected death of a fellow student at the university:

Call 112.
Inform your Study Counsellor.
Contact the Student Support Centre if individual or group counselling is needed.

Death of a fellow student outside the university:

The family has informed the university.
Contact the Student Support Centre if individual or group counselling is needed.

Social Media Scandal

 

For example, someone's account is hacked and inappropriate content is posted.
Contact the Web Police.
For mental health support, contact a psychologist at the Student Support Centre.

Unclear Difficult or Disturbing Situation

 

Contact the Student Support Centre.

 

Contacts