Communication management in a multicultural environment

Target group of the course

Employees in multicultural environment, but those who want to learn more about managing intercultural communication in the organization are also welcome.

Content

Cultural dimensions and models of multicultural society. National borders versus cultural borders. Identity (ethnic, linguistic). Intercultural communication in the workplace. Behavioral cultural components: attitude to time, space. Manifestations of discrimination and racism. Values. Communication techniques. Tolerant attitude towards people`s cultural and national differences and its expression in behavior.

Learning outcomes

• Knows about cultural differences and how they effect communication;

• Uses this knowledge in one's professional work;

• Understands conversational behavior and identity at a critical level;

• Orients oneself in the main directions of intercultural studies, applies the most important theories in practice;

• Has developed oneself to work in a multicultural environment

Used methods

• Cultural games (role plays, learning situations etc.);

• Lectures (brainstorming, presentation of new material, discussions etc.);

• Group work, pair work, independent work;

• Analyzing and discussing personal feelings and experiences

Schedule